Zero-to-Hero: Understanding VoIP



Kgotso Kobo
Product Manager




The Zero-to-Hero Understanding VoIP is an introductory course that covers all you need to know about the foundation of VoIP Telephony.

What you will learn in this course:

  • Once you have completed this online training, you will have gained a solid understanding of VoIP, the various components used to build a VoIP solutions.
  • This training covers concepts like SIP vs PRI Trunks, VoIP protocols and codes to best practices.

Who should take this course:

  • This course is designed for people who are new to the area of VoIP and aims to provide the knowledge required to plan and implement VoIP Solutions.

Course Outline:

  • Module 1: Call History
  • Module 2: What is VoIP?
  • Module 3: VoIP hardware building blocks
  • Module 4: SIP Trunks vs. PRI Trunk
  • Module 5: VoIP Protocols and Codecs
  • Module 6: Quality of Service
  • Module 7: VoIP an the LAN and WAN
  • Module 8: Best Practices
  • Online Quiz



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